| Installation manual |
You need help with installation? Please follow the instructions in our manual "First steps" which you can download here:
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| Administrator rights |
You need administrator rights on your pc for installation.
As this is an important point you will often find
the information:
"You will require administrator rights"
In user account on your control panel you can control if you have these rights.
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| Product activation |
Detailed information on this issue is available here. |
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| Activate again? |
Major changes on your pc such as change of hard disk or new installation of your operating system will make tonica
require another activation code which you will obtain from us.
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| Update installation |
Owners of previous versions can purchase updates at reasonable prices. Technically spoken, these updates are full
versions. The previous program version does not have to be installed on the PC.
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| Free revised versions |
Our software is constantly revised, and we regularly offer free improved versions. The software automatically searches online for such a free
update. If it finds one, you are asked if you want to install it. Accept with "ok", and the update is installed automatically.
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| No Internet |
Install the software from your product CD. You can install stepUps by downloading the file on another pc. Copy the file via
USB stick on your computer and start the installation by double-clicking the file. Product activation will be done on the phone.
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| Installation on Mac or Linux |
There are no software versions for Mac or Linux. Several users work successfully with a Windows emulation or virtualization software.
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| Wrong serial number |
This problem may have different causes. Have you made a typing mistake? Did you install the wrong software or the
wrong program version? Please make sure that the information about the program version in the upper right hand
corner of your screen and on your eMail with the serial number is identical. The version number must be correct, too.
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| Program version |
Please click the <Info>button. There, you will find information about your program version, for example
tonica fugata version 9.5-01. The last number (01) tells you which stepUp is contained in this version.
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| Installation on a new PC |
Do you have to reinstall tonica? Please download the current demo version from our download page. When starting the program
for the first time you will be asked to insert your serial number. Please make sure that the information about the program
version in the upper right hand corner of your screen and on your eMail with the serial number is identical. |
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| Installation on your old PC |
Do you want to install a new tonica version? Please check if you have the eMail with your serial number.
If this is the case, then deinstall your old version with the commandStart - User account - Programs
(with Windows Vista, 7) or Start - User account - Software (with Windows XP). In the program list, choose
the name of your old program version, for example tonica 9.0, and click Deinstall / remove.
After having completed this process, you can install the new software.
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| Deinstallation |
If you want to deinstall our software, choose the command Start - User account -
Programs (with Windows Vista, 7) or Start - User account - Software (with Windows XP). Choose your old
version from the program list, for example tonica 9.0, and then click Deinstall / Remove.
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Update Service